Before you get started
- You must have administrator privileges to manage an inbox.
How inbox access works
An inbox belongs to a project, and the project controls who can reach it. Every member of a project can see the inboxes in that project and work with the messages in them. Someone who is not a member of the project cannot see its inboxes at all. See Manage project access.
Restricting an inbox narrows access further, to named users and teams, within a project whose members would otherwise all see it.
Restrict access to an inbox
- Navigate to the inbox you want to restrict.
- Click the Manage access tab.
- Toggle Restricted access on. This reveals options to configure which users and teams can access the inbox.
- Click Add user or Add team.
- Select the user or team you want to grant access to and click Add.
- Choose a role for the newly added user or team:
| Role | What they can do |
|---|---|
| Viewer | View messages in the inbox, and open screenshots other people have generated |
| Writer | View messages, send, reply or forward from the inbox, generate screenshots, and manage the inbox's own API keys and rules |
| Admin | Full control, including managing inbox settings and access |
You can assign different roles to different users and teams on the same inbox.
Who can access a restricted inbox
- Account Administrators always have access to all inboxes, including restricted ones.
- Editors and Admins of the project the inbox belongs to. Restricting an inbox does not withdraw what their project role already granted.
- Users and teams you explicitly add in the Manage access tab, with the role you assign.
Project Viewers cannot see the restricted inbox unless you add them in the Manage access tab. Neither can anyone who is not a member of the project.
Remove access restrictions
To make a restricted inbox visible to every member of its project again:
- Navigate to the inbox's Manage access tab.
- Toggle Restricted access off.
Related pages
- Manage project access — control who can see a project and its inboxes
- Permissions — how account, project and inbox permissions fit together