Manage inbox access

Prerequisites

• You must have administrator privileges to manage an inbox.

Restrict access to an inbox

1. Navigate to the inbox you want to restrict.
2. Click the Manage access tab.
3. Toggle Restricted access on. This reveals options to configure which users and teams can access the inbox.
4. Click Add user or Add team.
5. Select the user or team you want to grant access to and click Add.
6. Choose a role for the newly added user or team:

Role	What they can do
Viewer	View messages in the inbox
Writer	View messages and send, reply, or forward from the inbox
Admin	Full control, including managing inbox settings and access

You can assign different roles to different users and teams on the same inbox.

Who can access a restricted inbox

• Account Administrators always have access to all inboxes, including restricted ones.
• Users and teams you explicitly add in the Manage access tab, with the role you assign.

All other users on the account will not see the restricted inbox.

Remove access restrictions

To make a restricted inbox visible to all account users again:

1. Navigate to the inbox's Manage access tab.
2. Toggle Restricted access off.